🚚 Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-demand periods such as graduation season, processing times may be slightly longer. You will receive a notification once your order has shipped.

---

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days
• Expedited Shipping: 2–3 business days (if available at checkout)

Please note that delivery times are estimates and not guaranteed.

---

Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information so you can monitor your delivery.

---

Shipping Locations

We currently ship within the United States.
(You can update this if you decide to offer international shipping.)

---

Delays

Cap & Gown Town is not responsible for shipping delays caused by:

• Carrier issues (USPS, UPS, etc.)
• Weather conditions
• Incorrect or incomplete shipping addresses

---

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

If you notice an error, contact us immediately at capandgowntown@gmail.com. We cannot guarantee changes once an order has been processed or shipped.

---

Lost or Stolen Packages

Cap & Gown Town is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier.

If your package is marked as delivered but not received, please contact the shipping carrier directly.

---

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item

We will work quickly to resolve the issue.

---

Contact Us

If you have any questions about your order or shipping, please contact:

capandgowntown@gmail.com